Here is a list of frequently asked questions (FAQs) for property management services:
What is property management?
Property management involves overseeing and managing real estate properties on behalf of the owner, including residential, and commercial properties.
Why should I hire a property management company?
A property management company handles tenant screening, rent collection, maintenance, and legal issues, saving you time and ensuring your property is well-maintained and compliant with regulations.
What types of properties do you manage? We manage a variety of properties, including residential single-family homes, units, apartments, and commercial properties.
What services do property management companies provide? Services typically include tenant screening, lease administration, rent collection, property maintenance, inspections, financial reporting, and handling tenant disputes.
How do you determine the rental rate for my property? We conduct a comprehensive market analysis to set a competitive and fair rental rate that maximizes your return while ensuring the property remains attractive to potential tenants
How do you handle property maintenance requests? Tenants can submit maintenance requests online via our tenant portal or app or direct to their property manager, and we ensure timely and efficient repairs by coordinating with trusted and qualified tradespeople.
How are property management fees structured? Fees are usually a percentage of the monthly rental income, with additional charges for specific services like leasing and re-letting.
How do you ensure timely rent collection? We offer multiple payment options for tenants, including online payments, and have a strict process for following up on late payments.
What is your process for handling evictions? We follow the Residential Tenancy Act, providing proper notices, and handling the legal process to ensure a smooth and lawful eviction if necessary.
How do you screen potential tenants? We conduct thorough background checks, including ID checks, credit history, rental history, and employment verification.
What is your policy on tenant communication? We maintain open and transparent communication with tenants through various channels such as email, phone, and a tenant portal.
How often will I receive financial reports? Property owners typically receive detailed monthly and annual financial reports outlining income, expenses, and other relevant financial information. We also have 24 hour access to the property details which can be accessed at anytime from anywhere.
Can I access my property's financial information online? Yes, we provide an online portal where property owners can access financial reports, lease documents, and other important information at anytime.
How often do you inspect the properties? We conduct regular inspections, including move-in, move-out, and routine inspections, to ensure the property is well-maintained and address any issues early.
Can you customise your services to fit my needs? Yes, we offer customisable service plans to meet the specific needs and preferences of each property owner.
How involved do I need to be in the management process? The level of involvement is up to you. We can handle all aspects of management or collaborate with you on specific areas.
Do you handle property marketing and leasing? Yes, we manage property listings, marketing strategies, and lease agreements to attract and secure quality tenants.
If you have any further questions regarding the management of your property reach out to our friendly and experienced team today for an obligation free chat.
